Refund Policy

REFUND & RETURN POLICY

We want you to feel confident shopping with EasyUSShip.

Please review our return and refund policy below.

30-DAY RETURN PERIOD

You may request a return within 30 days after your order has been delivered.

To start a return, please contact us at:

support@easyusship.com

Please include your order number and reason for the return.

RETURN ELIGIBILITY

Unless otherwise stated, returned items must:

• Be returned within the applicable return period
• Be in substantially the same condition in which they were received
• Include original packaging where reasonably possible
• Include all included accessories, components, and materials

Products that have been excessively used, intentionally damaged, modified, or returned incomplete may not qualify for a full refund.

DO NOT RETURN PRODUCTS WITHOUT AUTHORIZATION

Please contact our customer service team before sending any return.

We will provide the appropriate return instructions and return address.

Products sent to an unauthorized address may not be accepted or processed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Clear photos or videos showing the issue

After reviewing the information, we may offer an appropriate solution, including replacement, partial refund, full refund, or other reasonable remedy.

NON-RETURNABLE ITEMS

For health, hygiene, safety, and product-integrity reasons, certain products may not be eligible for return once opened or used.

These may include:

• Personal care products
• Hygiene products
• Consumable products
• Opened chemical or cleaning products
• Products marked as Final Sale
• Gift cards

This restriction does not affect remedies that may apply when an item arrives damaged, defective, or incorrect.

SALE ITEMS

Products purchased during a promotion or at a discounted price are generally eligible under this Return Policy unless the product is specifically marked "Final Sale" before purchase.

RETURN SHIPPING

If a return is requested because you changed your mind, ordered the wrong product, or no longer want the item, return shipping costs are generally the customer's responsibility.

If the return is caused by an incorrect, damaged, or defective item for which we are responsible, we will provide an appropriate resolution.

Original shipping charges are generally non-refundable unless required by applicable law or the refund is related to an error on our part.

REFUNDS

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow several business days after the refund has been issued for your bank, card issuer, or payment provider to post the funds to your account.

CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has already shipped.

LATE OR MISSING REFUNDS

If you have been notified that a refund was issued but have not yet received it:

• Check your bank or payment account
• Contact your card issuer or payment provider
• Allow additional processing time

If you still need assistance, contact:

support@easyusship.com

CONTACT US

For returns, refunds, damaged items, or order issues:

support@easyusship.com

Company Name: Fuzhou Jiligugu E-commerce Co., Ltd.
Company Address: Unit 2501-1, 25th Floor, Zhi Di Plaza, No. 89 Wusi Road, Wenquan Subdistrict, Gulou District, Fuzhou City, Fujian Province, China
Contact Information: +86 18766268649